“Organization consists of certain people doing certain jobs.
Disorganization consists of each person wearing all hats regardless of assignment.
In a smooth organization that runs well and succeeds
EACH PERSON WEARS HIS OWN ASSIGNED HAT.
…SO LONG AS EACH KNOWS AND WEARS AND WORKS AT HIS OWN HAT ONLY, THINGS WILL BE SMOOTH.”
HCO P/L 1 July 1965, Issue III
Hats, The Reason For
(OEC Vol 0, p. 196)
“If you want a higher level of dissemination and a higher unit or salary, the way to obtain them is simple.
1. Do your own job.
2. Insist that the other staff member do his — but don’t do it for him or her.
Even if an executive asks you to do somebody else’s job — don't. Say, instead, "Am I transferred?" If the answer is no, tell him to get lost. I'll back you up.”
HCO P/L 11 April 1961
How To Do a Staff Job
(OEC Vol 0, p. 232)
“The most used org board is the "hey you! org board". In other words just tag anyone to do anything.
This guarantees bad production and a lousy product.
A whole org can be org boarded and hatted and trained and yet shatter when an untrained senior turns it into a "hey you! org board". This is easily the commonest cause of org collapse.”
HCO P/L 8 October 1970
Org Series 8, Organizing and Product
(Management Series Vol 1, p. 218)